Customer Testimonials

DealerRater logo
DealerRater Jan 24, 2021

The folks at Car Factory Direct are awesome. They were extremely helpful. A special thanks to Armando and Dayse for making the purchase process for my brother the easiest. They never pressured him in purchasing.

Read at DealerRater

DealerRater logo
DealerRater Jan 21, 2021

Just to clarify the dealership is very nice it’s worth coming they offer me excellent service but when it came down to the paperwork they make you sign a form that says sold as is by lemon law you’re supposed to give a person 30 days before that paperwork comes into play I call within 18 days of getting the car to let them know that the water pump went bad his reply to me was you were supposed to get an extended warranty outside of our establishment which was done but it doesn’t kick in for 30 days I ...

Read at DealerRater

DealerRater logo
DealerRater Mar 7, 2020

Great customer service,patient and willing to work with you.Had truck on hold for me for 2 weeks and finally came threw on my part.Was treated like a guest in my own home.Great personalty on Greg made me fell like a brother from another mother:):):):)Rasta Joe Denali.

Read at DealerRater

DealerRater logo
DealerRater Feb 22, 2020

One weekend I set a goal to trade in my car. Car Factory Direct located in Milford, Connecticut had just the car that I wanted. I called them and my family spoke with Greg Williams, the car salesman. Greg assured us that the car would be waiting for us upon arrival. Have you ever called on a car and once you arrived to buy it, it was sold? That has happened to me before. However, Greg Williams kept his word, and I was excited to trade in my car for a newer car the same day. Greg took my family ...

Read at DealerRater

DealerRater logo
DealerRater Feb 12, 2019

It was a very unique and comfortable experience. My salesperson Greg was very respectful, patience, friendly, and very professional . He answered all our questions and tried us to be satisfied with the purchase. He wasn't just selling, but he bonded myself with the car, on what the car can do for me. "Knowing my car" lesson was an unforgettable learning. Thank you Greg for the nice gift, you went beyond the stars!! You are the best, you are awesome!!! Blessings to the dealership staff!!!

Read at DealerRater

DealerRater logo
DealerRater Feb 7, 2019

Our experience at Car Factory Direct was relaxed and enjoyable. Salesperson, Greg, and staff listened to our many questions and concerns, answering with knowledge and the directness we appreciate. Greg went beyond the call of duty to make us comfortable. Our visit ended with the happy purchase of our new Suburban. Thank you Greg, and all involved, in this pleasant experience.

Read at DealerRater

DealerRater logo
DealerRater May 10, 2018

I purchased an Audi Q3 2015 with 25K. The car is in amazing condition brand new basically. Very friendly and helpful staff. everyone made me feel welcome and it was a very nice place to visit. they have a beautiful inventory.

Read at DealerRater

DealerRater logo
DealerRater Apr 10, 2018

I was in an accident and out of a car for awhile. My credit is not perfect but i was able to work with Karl with a K ( that's how he introduces himself) and he was not only able to get me approved on a car but he worked with me and was able to help me get back in a position to build my credit!. i am now driving a BMW 535 with 32000 miles on it! needless to say i am completely satisfied with the whole experience. they take the time to make sure you are happy then go ...

Read at DealerRater

DealerRater logo
DealerRater Jul 28, 2017

I recommend this dealer to anyone looking for a preowned dealership! I had gone to a couple of dealers before stopping here and didn't get the service or down to earth experience at any of them that I did with this dealer. Right from the beginning I was treated right. I knew what I wanted and they showed me what they had that would fit and we ended up with my dream car! The owner Javier even came out to make sure I got everything I needed and was being taken care of. Go here if you wanted to ...

Read at DealerRater

DealerRater logo
DealerRater Jul 25, 2017

What a great transaction!!!!! Was nervous going there because it's my second time buying a used car but let me tell you they where great. Very good selection of cars and the people there are wonderful. My husband will be buying his next car from here for sure. Thanks to Omar and Peter the even helped me get the lowest rate possible.

Read at DealerRater

DealerRater logo
DealerRater Jul 25, 2017

With the amazing help from Anthony I was able to purchase able to purchase my 2016 BMW 650xi. Walking into Car Factory direct I was automatically comfortable with the atmosphere. Everyone is so wonderful and caring. Besides being in an amazing atmosphere I was automatically sought for help which I really loved because in most places I have visited there was always a long wait. Anthony the salesmen who helped me was amazing he gave me a lot of options and explained to me what I need to know about the car. ANYONE looking to buy a car, I would behoove ...

Read at DealerRater

DealerRater logo
DealerRater Jul 24, 2017

I'm a single mother of two and shopping for a used car made me extremely nervous. I found the car I was looking for on a website Car Factory Direct. I called before I took the long journey with my kids. I had a long list of questions to ask before I took the trip. I spoke to a gentleman named peter. He was very knowledgeable and answered all of my questions. I decided to take the trip. Upon my arrival I noticed the car was ready for my veiwing. The Staff was extremely nice and Peter made my ...

Read at DealerRater

DealerRater logo
DealerRater Jun 10, 2017

We stopped in at car factory direct and wow what a amazing experience . Kevin helped us out found the perfect vehicle for us . It was a seamless process . I meet Omar the business manager . what a great dude he explained all the numbers and helped us with a ext warranty . Big thank you to a amazing staff

Read at DealerRater

DealerRater logo
DealerRater May 26, 2017

Totally a dealership that caters to the working professional. Visited their website, gave them a call, purchased my new Highlander right from my cubical. Rich was a very attentive salesmen. Omar had me in and out day of pick up. Great people, great vibe, great ETC!

Read at DealerRater

DealerRater logo
DealerRater May 15, 2017

I recommend anyone that is need in need of a car to come to Car Factory Direct. With the variety of cars to choose from and with the help of Karl I was able to find a car just right for me. Coming to Car Factory Direct I was given excellent service and the right prices. I encourage anyone to come out to Car Factory Direct it is very worth it. I will definitely come back here for my next purchase!!

Read at DealerRater

DealerRater logo
DealerRater May 13, 2017

Very professional and attentive staff ! They helped me find a car that was right for me. Definitely recommend everyone to work with them. Place is top notch !

Read at DealerRater

DealerRater logo
DealerRater May 11, 2017

I recently purchased a Jeep at Car Factory Direct and had the best used car purchase. Rich took his time and showed me all the features in the car and was professional. The Finance Manager, Omar, explained all the details when we did the paperwork. Overall, this was a pleasant experience and I would recommend this dealership to anyone.

Read at DealerRater

DealerRater logo
DealerRater May 5, 2017

This was the best car buying experience I have had. Everyone was great! Thank you Rich & Omar! Place looked spectacular and clean. Definitely coming back again !

Read at DealerRater

DealerRater logo
DealerRater Apr 30, 2017

Been in search of a RR Sport for some time and finally found the color combo and within my price budget when I stumbled onto car factory direct. From the start, pictures depicted a great example of what I could expect without taking the ride from upstate NY to New England. Called up and I was passed to Dion whom handled the deal step by step. The day my wife and I went to pick up the Range, the personal at the dealership made us feel very welcome and treated us like if we've been buying cars from them ...

Read at DealerRater

DealerRater logo
DealerRater Apr 24, 2017

Great experience!!! Had been searching for this truck for over a month. Great condition and awesome staff. Price was very fair as well. Dion was fantastic from start to finish. Thanks

Read at DealerRater

DealerRater logo
DealerRater Jan 28, 2017

I purchased a 2013 Jeep Compass last Wednesday from Car Factory Direct in Milford. The process was so smooth. My salesperson, Rich, was very attentive to what I was looking for and very professional. The sales manager, Fabio, stepped in to assist to speed up our visit and was phenomenal. Rob in finance was very efficient and explained everything to us. It was a pleasure working with all. The facility was very clean and organized and the staff offered us drinks and food. The whole experience was perfect. I will definitely go there again for all my cars!

Read at DealerRater


Leave Us A Review